1. How can I place my order? You can send your order online.or reach us by phone, fax or email. 2. How will my order be shipped? Your order will be shipped by plane UPS, DHL, Chronopost or Hillebrand International. 3. Where is my order? Be assured that most of the time, your parcel will be delivered on time. However, some customers sometimes worry when there is a delay in delivery. Those delays are generally due to customs procedure. But don't worry. We always follow-up all shipments and try our best to keep you informed as often as possible of the state of your order. 4. Do you ship merchandise to US? Yes we can, we are using the 3 tiers network system and your parcel will be delivered to you by UPS. 5. Is the merchandise insured? Yes, we take a full insurance against broken or lost merchandise. 6. Is it a secure website? Yes, FinestWine.com is a complete secure website with Verisign. For more details concerning this matter click here: Payment and Security. 7. Is it possible to order only one bottle? Yes, you can. 8. Which credit card do you accept? We accept Visa, Mastercard and American Express. 9. At what time can I reach you? You can reach us at any time, we work 24 hours a day, 7 days a week. 10. How can I reach you?
Address: Westhoven France/FinestWine 17, les Boutiques de Cestas 33610 Cestas - FRANCE 11. May I sell my wines through your website? If you have a bottle or a private collection for sale, you can advertise it for free on our classified section. Click here for details: Free Classifieds. 12. What is the Club Chateaux and Displays? Club Chateaux and Displays is a selection of well-made wines produced in Bordeaux area. Each wine is sold per case. This is a great opportunity to get wines for everyday consumption at low prices. To start shopping, go to Club Chateaux and Displays. 13. Could you help me to select some wine? We can help you, no problem. Just send us an email explaining what you are looking for or what your budget is and we will suggest you a list of products. 14. How much does my bottle cost? If you need to know the value of your bottle(s), contact us at: contact us and specify the Chateau or Domaine, AOC, vintage and condition of the bottle (level, label, cork). 15. What if the weather is too hot when you ship my order? If the weather condition is too hot when you place your order, we can store your bottles up to 6 months in our temperature-controlled cellar for free. 16. Which wine can I drink with my meat? We recommand red appelation from Bordeaux as: Margaux, Saint-Estephe, Pauillac. 17. Which wine can I drink with my fish? We recommand appellation as: Red Burgundy or White Burgundy, Pomerol, Saint-Emilion. 18. Which wine can I drink with my cheeses? White Burgundy, with mild Cheddar type cheese Dessert Wine as Sauternes, Barsac, with Blue cheese Red wine: Saint-Emilion with strong Camembert type cheese 19. Can I get help if the above has not answered my questions? For any additional information or any special question you may have, you can send an email to contact us. |
